Terms of Service

1. Company Information

Online Equilibrium is a travel service company incorporated in Ontario, Canada, operating from:

2. Service Description

Online Equilibrium provides budget travel planning and booking services for European destinations, including:

• Custom travel itinerary planning
• Flight booking assistance
• Accommodation recommendations and bookings
• Group travel coordination
• Travel consultation services
• 24/7 travel support (where applicable)

3. Booking and Payment Terms

3.1 Booking Process

• All bookings are subject to availability
• Prices are quoted in Canadian Dollars (CAD) unless otherwise specified
• A deposit may be required to secure certain bookings
• Final payment is typically due 30 days before departure

3.2 Payment Methods

• We accept major credit cards, bank transfers, and certified cheques
• Payment processing fees may apply
• All payments are processed securely through encrypted systems

3.3 Price Changes

• Prices are subject to change due to currency fluctuations, fuel surcharges, or supplier price increases
• Once full payment is received, prices are guaranteed
• We will notify you of any price changes before processing payment

4. Cancellation and Refund Policy

4.1 Cancellation by Client

• Cancellations must be submitted in writing
• Cancellation fees apply based on timing and supplier policies
• Some bookings may be non-refundable
• Travel insurance is recommended to protect against cancellation fees

4.2 Cancellation Timeline

• More than 60 days before departure: $100 CAD administrative fee
• 31-60 days before departure: 25% of total trip cost
• 15-30 days before departure: 50% of total trip cost
• Less than 15 days before departure: 100% of total trip cost

4.3 Refund Processing

• Refunds are processed within 14 business days
• Refunds are subject to supplier and third-party cancellation policies
• Processing fees are non-refundable

5. Travel Documents and Requirements

5.1 Client Responsibilities

Clients are responsible for:

• Ensuring valid passports with appropriate expiration dates
• Obtaining necessary visas and permits
• Meeting health and vaccination requirements
• Providing accurate personal information for bookings
• Arriving at departure points on time

5.2 Document Assistance

• We provide guidance on document requirements
• Final responsibility for proper documentation rests with the traveler
• We are not liable for denied boarding or entry due to improper documentation

6. Liability and Limitations

6.1 Service Limitations

• We act as intermediaries between clients and travel suppliers
• We are not liable for acts, errors, or omissions of third-party suppliers
• Our liability is limited to the amount paid for our services

6.2 Force Majeure

We are not liable for delays, cancellations, or changes due to:

• Natural disasters or severe weather
• Government actions or travel restrictions
• Strikes, labor disputes, or civil unrest
• Terrorism or security threats
• Pandemic or health emergencies

6.3 Travel Insurance

• We strongly recommend comprehensive travel insurance
• Insurance should cover trip cancellation, medical emergencies, and evacuation
• We can recommend insurance providers but are not responsible for coverage gaps

7. Client Conduct and Responsibilities

7.1 Acceptable Behavior

Clients must:

• Provide accurate and complete information
• Respect local laws, customs, and regulations
• Treat service providers and fellow travelers with respect
• Follow safety guidelines and instructions

7.2 Prohibited Activities

Clients may not:

• Engage in illegal activities
• Disrupt other travelers or services
• Damage property or facilities
• Ignore safety warnings or instructions

8. Intellectual Property

• All website content, including text, images, and logos, is our property
• Clients may not reproduce, distribute, or modify our content without permission
• Third-party trademarks and content remain the property of their respective owners

9. Privacy and Data Protection

• Personal information is collected and used according to our Privacy Policy
• We implement appropriate security measures to protect client data
• Information may be shared with suppliers as necessary for bookings
• Clients have rights regarding their personal information as outlined in our Privacy Policy

10. Website Use

10.1 Permitted Use

• The website is for personal, non-commercial use
• Users may browse and make legitimate travel inquiries
• Information may be downloaded for personal reference

10.2 Prohibited Use

• Automated data collection or scraping
• Attempting to gain unauthorized access
• Disrupting website functionality
• Uploading malicious content or viruses

11. Dispute Resolution

11.1 Complaint Process

• Complaints should be submitted in writing within 30 days
• We will investigate and respond within 14 business days
• We aim to resolve disputes through direct communication

11.2 Governing Law

• These Terms are governed by Ontario and Canadian law
• Disputes will be resolved in Toronto, Ontario courts
• Mediation may be required before litigation

12. Changes to Terms

• We may update these Terms periodically
• Material changes will be communicated via email or website notice
• Continued use of services constitutes acceptance of updated Terms
• Previous versions remain available upon request

13. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

14. Contact Information

For questions about these Terms or our services, contact us: