Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Travel preferences and requirements
• Payment information (processed securely through third-party payment processors)
• Passport and identification information (when required for bookings)
• Emergency contact information
• Any other information you choose to provide in communications with us

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar tracking technologies data

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing and improving our travel planning services
• Processing bookings and travel arrangements
• Communicating with you about your travel plans and our services
• Sending newsletters and promotional materials (with your consent)
• Personalizing your experience on our website
• Analyzing website usage to improve our services
• Complying with legal obligations and protecting our rights
• Preventing fraud and ensuring security

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Travel bookings (airlines, hotels, tour operators)
• Payment processing
• Email marketing services
• Website analytics
• Customer support services

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Prevent fraud or illegal activities

3.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access, use, or disclosure
• Accidental loss or destruction
• Alteration or corruption

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

5.2 Managing Cookies

You can control cookies through our cookie consent banner or your browser settings. Disabling certain cookies may affect website functionality.

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your information
• Request data portability
• Withdraw consent for marketing communications

6.2 Exercising Your Rights

To exercise these rights, please contact us at:

• Email: [email protected]
• Phone: +1 (416) 555-0123
• Mail: 123 Queen Street West, Toronto, ON M5H 2M9

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Generally, we retain personal information for 7 years after your last interaction with us, unless a longer retention period is required by law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a prominent notice on our website

Your continued use of our services after the effective date of the updated policy constitutes acceptance of the changes.

11. Canadian Privacy Laws

As a Canadian company, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. We are committed to the principles of:

• Accountability
• Identifying purposes
• Consent
• Limiting collection
• Limiting use, disclosure, and retention
• Accuracy
• Safeguards
• Openness
• Individual access
• Challenging compliance

12. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days of receipt.